Terms of Service

1. Service description

Virkla provides an AI-powered hiring platform including applicant tracking, candidate scoring, anti-bias tooling, interview evaluation, and hiring analytics. The Service is provided as software-as-a-service accessible via web browser. Features available depend on your current subscription plan and billing interval.

2. Account registration and access

To use the Service, you must register for an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Ensuring all users you add comply with these Terms
• Promptly notifying us of any unauthorised use at security@virkla.de
• Keeping the email address on your account current and accessible

3. Acceptable use

You may use the Service only for lawful purposes. You agree not to:

• Use the Service for any purpose that violates applicable law, including anti-discrimination law, GDPR, or the German General Equal Treatment Act (AGG)
• Attempt to access parts of the Service you are not authorised to use
• Introduce malware, viruses, or harmful code into the platform
• Use automated means to scrape or access data from the Service without prior written consent
• Resell or sublicense the Service to third parties outside your subscription terms
• Process candidate data in a manner that breaches their privacy rights
• Reverse-engineer, decompile, or attempt to extract source code from the platform

4. Customer data and data processing

You retain ownership of all data submitted to the Service, including job postings, candidate data, and evaluation records. Virkla processes this data solely to provide the Service, in accordance with our Privacy Policy and Data Processing Agreement. You are responsible for ensuring you have a lawful basis under GDPR to collect and process the candidate data you upload to the platform.

5. Subscription, payment, and cancellation

Access to the Service requires a paid subscription. There is no free-forever plan and no trial period. Subscription terms and pricing are as set out in your order form or the pricing page.

• Subscriptions are billed in advance for the selected billing interval: yearly for Starter; quarterly or yearly for Professional and Growth. There is no monthly billing option
• All fees are exclusive of applicable taxes including German VAT where applicable
• Failure to pay fees when due may result in suspension of access after reasonable notice
• Subscriptions renew automatically at the end of each billing interval unless cancelled beforehand
• You may cancel at any time; cancellation takes effect at the end of your current billing interval, and access continues until then
• Professional yearly includes a 60-day money-back guarantee: request a full refund of the first annual charge in writing within 60 days of that charge
• Outside that guarantee, fees already paid for the current billing interval are not refunded except as required by applicable law

6. Intellectual property

The Virkla platform, its technology, design, and all associated intellectual property rights are owned by Virkla. These Terms grant you only a limited licence to use the Service during your subscription. Any feedback or suggestions you provide may be used by Virkla without obligation or compensation.

7. Service availability and modifications

We aim to provide a reliable, high-availability service but do not guarantee uninterrupted access. We may perform maintenance or updates with advance notice where possible. Material changes that reduce core functionality will be communicated at least 30 days in advance.

8. Limitation of liability

To the maximum extent permitted by applicable law, Virkla's total liability for any claims under these Terms shall not exceed the total fees paid by you in the 12 months preceding the claim. Virkla shall not be liable for indirect, incidental, or consequential damages including loss of profits or data. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under German law.

9. Termination

Either party may terminate the subscription under the cancellation terms in Section 5. Virkla may suspend or terminate your account immediately for material breach, security risk, or non-payment after notice. Upon termination, you may export your Customer Data for 30 days, after which it will be deleted in accordance with our retention policy.

10. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Germany, excluding conflict of law provisions. For disputes between business customers, the exclusive jurisdiction is Germany. Mandatory consumer jurisdiction provisions remain unaffected. Contact legal@virkla.de before initiating formal proceedings — most issues can be resolved through direct communication.

11. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance. The current version is always available at virkla.de/pages/terms-of-service.