Help Center
Everything you need to set up, run, and get the most out of Virkla — from initial configuration to advanced workflow optimisation. Start with the Getting Started guide if you are new, or use the section index below to find what you need.
Getting started
New to Virkla? The setup guide walks you through everything from account configuration to your first live role in under an hour. Most teams are running a real hiring process within their first day on the platform.
- Account setup: users, roles, and permission levels
- Creating your first job posting: fields, criteria, and stage configuration
- Inviting your hiring team and assigning evaluators
- Running your first AI Score Matching shortlist
- Publishing your role and receiving your first applications
Platform features
In-depth documentation for each Virkla module — covering every feature, setting, and workflow option available to your team.
- AI Score Matching: criteria setup, score interpretation, and ranking configuration
- AI Debias Tools: language analysis settings, blind CV mode, and flag review
- Job Posting & HR Management: pipeline stages, ownership, and status management
- Internal Notes & Evaluations: template creation, scoring fields, and feedback workflows
- Reporting and analytics: available metrics, filters, and export options
Integrations and technical setup
Connect Virkla to your existing HR stack. Technical documentation covers available integrations, API access, webhook configuration, and SSO setup for enterprise deployments.
- Available integrations: HRIS, calendar, job boards, and assessment tools
- REST API documentation for custom integrations
- Webhook setup for event-driven workflows
- SSO configuration for enterprise accounts
- Data export and migration options
Compliance and data management
Documentation for data protection officers and compliance teams covering GDPR obligations, data retention configuration, candidate data request handling, and audit log access.
- GDPR data handling in Virkla: what is collected and how it is stored
- Configuring data retention periods by role and candidate status
- Processing candidate data subject requests (access, correction, deletion)
- Audit log access for compliance review
- Data processing agreement and DPA documentation
Support and troubleshooting
If you cannot find what you need in the documentation, the support team is here to help. For fastest resolution, check the Known Issues section first, then use the appropriate contact channel based on urgency.
- Known issues and platform status: status.virkla.de
- In-app chat support for quick questions during business hours
- Contact Support form for detailed technical issues
- Dedicated success manager for Professional and Growth plan subscribers
- Support hours: Monday to Friday, 09:00–18:00 CET